Harbor Cover
A sample claims workbench: intake, assignment, and a customer status that tells the truth.
Sample case study. Replace with a real Vantrea project. Figures are placeholders, not results.
Challenge
Claims handlers worked in three systems and a shared inbox. Customers asked for status because none was published. Straight-through was a slide, not a path.
Approach
One file object. Rules for the boring cases, humans for the rest. A customer timeline that shares what ops already knows. Document extraction with a required review.
Solution
A sample workbench on top of the core policy system. Automation only where the rule is written. Every decision leaves a reason.
Placeholder outcomes
[Outcome]
Cycle time
[Outcome]
Status calls
[Outcome]
Straight-through share
Start a project
Tell us what you are building.
A short note is enough. We will come back with questions, not a pitch deck.